Frequently asked questions

General
Why does my data not refresh when I click the Refresh button
When your data does not refresh when pressing the Refresh button, the cause is probably another active session on the same user account. A colleague might be using the same account at the same time.
Why do I not get an e-mail notification for new or changed orders?
To get notifications you have to Create an Alert and Set a Notification. To find out how to do this, watch the Alert and Notifications tutorial or read the relevant section in the quick reference guide.
How can I restore missing buttons?
Move your cursor to the bar where the button should be. Right-click the bar, click Invisible Settings and select ADD.
Can I upload data from another program (such as Excel)?
Yes, you can upload Purchase Order confirmations and ASNs. To find out how to upload data in SNC, read the Upload tutorial or the relevant section in the quick reference guide.
How do I use the Search option (in the Purchase Order list or ASN due list)?

If you want to search for a specific Purchase Order, use the filter option. An extra line will open where you can enter the Purchase Order Number (or part of it using the * option). The search works for all data fields.

 

Alternatively, you can create (and save) a Query. To find out how to do this watch the Queries tutorial or read the relevant section in the quick reference guide.

How do I access the data of various Philips customers?
You have to select Switch Business Partner. Your user profile should have this role enabled, if not, please contact your Philips Account Manager.
Why do I get an error message when I try to print a PDF (of the Purchase Order / ASN)?
The print function in SNC uses pop-ups, so make sure your browser allows pop-ups. To find out how to allow pop-ups in Internet Explorer follow this link (http://support.microsoft.com/kb/909604/en-us). Alternatively, when SNC does not print after clicking the Print button, you may have to click Go after clicking Print.

Purchase order collaboration (PO collaboration)
How can I confirm Purchase Orders efficiently?
Make sure to first Confirm and Publish all Purchase Orders you can confirm without changes. Then confirm the lines with the changes you want to propose. This way, you will not cause delays for the lines you can confirm without changes. To find out how to do this, watch the Confirming Purchase Orders tutorial or read the relevant section in the quick reference guide.
Why is my Purchase Order confirmation not accepted?
You might have forgotten to enter the required Sales Order Number (SO Number). If you did enter the SO number, you might be trying to confirm an amount which is more or less than requested. Note that you should always confirm the exact amount requested, using multiple lines if necessary (confirming part of the total quantity on a different date).
Why does the system not update after I confirm a purchase order with changes (Healthcare supplier)?
After confirming a Purchase Order with changes, the process is as follows: The buyer will be notified of the changes in the Purchase Order and will evaluate them. When the buyer accepts the changes, the Purchase Order will be updated accordingly. You will then have to re-confirm the updated purchase order; the system will then update automatically.
Why do I not see any (new) Purchase Orders popping up in the Purchase Order Work list?
Be sure the click Refresh in the lower right corner of the screen, underneath the data view.

Supplier managed inventory (SMI)
How do I set my time buckets to show the demand by week for the total forecast period?
Go to the Time Buckets setting and set the No. of Days and No. of Weeks settings to 0. Set the No. of Months setting to the total length of the Forecast Horizon (remember to multiply by twelve if the forecast horizon is set in years). Watch the Time Buckets tutorial or read the relevant section of the quick reference guide to find out how to do this.
Why is the demand for the total period not visible in the SMI overview?
You may have to increase your Forecast Horizon. Check your Time Buckets settings. Watch the Time Buckets tutorial or read the relevant section of the quick reference guide to find out how to do this.
Where can I find the SMI reports?
Go to the Logistic Reports tab in the SNC overview screen.

Shipping
Why am I not able to create an ASN?
Make sure you have entered the correct selection values, e.g. Purchase Order Number, Material or Customer. When this does not solve the problem, check the ASN History on the Purchase Order, you might have created an ASN with the wrong Quantity in the past (e.g. an ASN fulfilling the full remaining quantity of a blanket order). For instructions on how to create an ASN, watch the Creating ASNs tutorial or read the relevant section in the quick reference guide
How can I select multiple lines (when Shipcreating an ASN)?
Hold the Control (Ctrl) Button on your keyboard whilst clicking on the lines you want to select.
Can I use my internal Sales Order Number as the ASN number?
It is not recommended to use your internal Sales Order Number (SO Number) as the ASN Number. Rather, use your internal shipment or delivery number. Note that you need to create an ASN number for each shipment, even if this shipment consists of a multiple sales order. Every ASN Number needs to be unique; an ASN number cannot be re-used even if the original ASN was canceled.
Why can I not find the Purchase Order in the due list when I try to create an ASN?
Note that the Purchase Order due list is sorted by Delivery Date by default. You might have to scroll down to find your entry. Additionally, please note that the Maximum number of hits in SNC is set to 100 by default; You should always remove this default value and leave the setting blank. Watch the Queries tutorial or read the relevant section in the quick reference guide to see how to change this. Note that queries producing a large number of results will cause low system performance.
Why does the Due List of Planned Receipts not show?
Contact your Philips account manager. They have to request for the time profile configuration to be restored.
Supplier portal

Supplier portal

You can access our supplier portal by logging in via your A-OK credentials.
Supplier learning center - Frequently asked questions

Training materials

Feel free to go back to the training materials if necessary.