In order to ensure constant awareness – throughout the company – of the need to act with integrity, a worldwide communication and training program, including mandatory sign-off on the General Business Principles, is in place.
On an annual basis, global internal communications programs are rolled out with the participation of the Executive Committee and the respective Sector, Area and Market management.
A web-based GBP training tool is available to all employees with online access in 23 different languages. This tool is regularly updated. Also, dedicated training courses – both web and classroom-based – are offered to specific audiences and functional areas.
GBP Compliance Officers are regularly enrolled in dedicated e-training programs that include complaint-handling procedures and dilemma training. Furthermore, a regular two-day train-the-trainer program for compliance awareness is mandatory for all Philips GBP Compliance Officers.