Philips GroomTribe App
Privacy Notice

Skin or facial photo; physical attributes such as face shape, hair colour, hair growth;

• Shaver’s information and skin care routine (including shaver’s serial number and model, CleanPod Fluid usage, frequency and duration, session and usage data, time, speed settings, battery level and progress of shaving, trimming and brushing);
• Skin data (colour and type); skin measurement values, skin and shaving concerns or issues; your skin cleansing routine information; beard data (type, hair growth);
• Lifestyle and well-being information (routine, sleep, stress and environment);
• Questionnaire responses. 

We use this data to provide our Services, including providing personalised style and shaving advice. We do this by sending you emails, push notifications, in-app content and in-app messaging. We also provide you with personalised Device settings. If you do not provide consent, this data will remain your mobile device, where Philips will not be able to see it. Please note that if you use the Skin Analyst Sensor (for your iPhone), the iPhone records a detailed picture of your skin and sends it to the App. This photo is stored on your iPhone.

On devices that support it, the app uses the TrueDepth camera in order to allow for face tracking functionalities. Specifically, this app uses face tracking for previewing different beard styles on your face. Information from the TrueDepth camera is used in real time — we don't store this information on our servers or share it with third parties.

Other than provided above, we ask you not to send or disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religious, philosophical or other beliefs, health, sex life or sexual orientation, biometrics or genetic characteristics, criminal background or trade union membership) to us, on or through the App, or by any other means. 

• The personal data we collect may include your name, email address, country, language and password. We also process information on your App usage, including your session, login and authentication information, which we use to manage your account. 
• If you log in via social media, the personal data we collect may include your basic public profile (e.g., full/short name, profile photo, identifier, gender, profile URL, birthday, homepage, and location) and your email, which we use for authentication purposes. In this case, your social media provider may collect information on the fact that you are using the App and logging in using your social media account. Please read your social media provider’s Privacy Notice (e.g., Facebook, Google, Apple) to learn about their privacy practices, including, what type of personal data they collect, and how they use, process and protect them. 
• We use your Account Data to create and manage your account and provide personalized Services. You can use your account to securely login to the App. If you create a MyPhilips account to login to the App, we will send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, to send you strictly service-related announcements, or direct marketing communications in case you have opted-in. You may also use your MyPhilips account to order a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking "like" or "share"), and participate in product testing or surveys.

 Because we use your Account Data to provide the Services, we consider this processing to be necessary for the performance of a contract to which you are party and lawful under Article 6.1. (b) of Regulation (EU) 2016/679.

When you consent to sharing your App data to help improve the App and receive personalized services, we collect and process your App usage data as detailed below. To do so, we may use several service providers that process your App data on our behalf and pursuant to our instructions. Our service providers use Cookies to help us collect your information:

• Adobe Analytics (an analytics service).
• Adjust (an analytics service).
• Apptentive (a feedback and communication service)
• Branch Metrics (a service to analyse user access and usage)
• Google Firebase (a service to improve App performance) 

You can reject the collection of Cookie data in the App at any time.

For further information about the use of Cookies in this App, please read our Cookie Notice, which you can find under the privacy settings of the App. Please note that to give you a more personalized experience, we may process your analytics data to show you the right content and send you recommendations, in-app messages and push notifications. We also use your Cookie and analytics information to ask you questions or inviting you to participate in surveys or research projects. When you decide to participate, we process your account credentials, responses, opinions and experiences. We use your personal data and information to improve the Services and develop new products for you in the male grooming appliances domain. Please note that we only process your analytics information after you have provided consent in accordance with Article 6.1.(a) of Regulation (EU) 2016/679.

Ratings and reviews data

If you write a review on the app stores, we review and process your comments for product improvement purposes. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. We can only see your app store username and your comments. In this case, we consider the processing of your Customer Support Data to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679. Where you require customer support, we guide you through our customer support process in accordance with section Customer support further below. 

We may analyse your combined data to provide you with services such as a personalised skin cleansing and shaving routine; personal skin coaching and/or shaving programs; style and shaving advice; personalised advice on best facial styles; shaving and styling tips; and to help us improve the content, functionality and usability of the App, Device and Services, as well as to develop new products and services in the male grooming domain. In this case, we consider the processing of your Combined Data to be based on a legitimate interest of Philips and lawful under Article 6.1. (f) of Regulation (EU) 2016/679.

If you consent to receiving promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behaviour, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behaviour and provide you with a more relevant and personalized experience, we may analyse your Combined Data. You may opt-out and unsubscribe from such communications at any time. 

• Bluetooth and WIFI. The App requires WIFI connection to connect to the internet. The App also needs Bluetooth/WIFI to connect your Device(s) to the App. You can at any time block Bluetooth/WIFI connection through the settings of the mobile device.
• Location. For some Device models, Android operating systems require coarse geo-graphic location to connect to the Device. iOS operating systems also require geo-location to recognize when the App and the Device are nearby. However, Philips will not process such data in any manner. The data will remain in your mobile device where Philips will not have access to it. You can at any time block geolocation collection through the settings of the mobile device.
• Files. The App requires access to the mobile device's files to store the language configurations and other files that the App uses to operate (e.g., manuals, graphics, media files, or other large program assets). If you delete the App, the Files will be deleted from your mobile device.
• Photos and Media. If you add a profile picture to your profile, the App requires permission to access your mobile device's camera or photo gallery. Android operating systems may request permission for Videos, however, the App will only use the permission to allow you to upload your picture.
• Sometimes a permission is a technical precondition of the operating system of your mobile device. In such case, the App may ask your permission to access a certain sensor or data, however we will not collect such data, unless required to provide the Services. 

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.

We may share your personal data with the following service providers:

• IT and cloud providers. These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services.

Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.

Other third parties

Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.

At your request, we may share your personal data with the following third parties:Amazon (If Amazon DRS is available in your country – see further details below). These third parties may provide their own services to you. We may share your personal data with these third parties at your request and/or in accordance with applicable laws.

Please note that when you log in to the App via the Facebook SDK, you enable Facebook to collect the following information through the SDK:

• App Events:This covers generic App Events (e.g. App Install, app launch) and other standard logging for product metrics (e.g. SDK loading and SDK performance). 
• Configuration data: After a user has logged in, the SDK makes periodic background requests to manage the lifetime of the access token automatically.
• Error information: The SDK captures error information, including during initialisation of the SDK, which may include a user ID of individuals who are logged in to Facebook.

Short-term data: The SDK measures some user activity for purposes of managing fraud and abuse. This data is only retained for a very short period for those not logged in to Facebook. 

• Facebook may also collect analytics data on your use of the SDK, information about the name of the App you are using, the date when you authorized the login, and any URL associated with your login. You can find out more about how Facebook uses your information by reading Facebook's Data Policy. Please note that the Facebook login functionality is completely optional, we will always allow you to login using your MyPhilips account. 

Amazon Alexa / Amazon Dash Replenishment Services (DRS). 

• The Philips Shaver Cleaning Cartridge Skill (“Skill”) allows you to connect your Philips account to your Amazon account and enjoy Amazon Dash Replenishment Services (DRS), a service provided by Amazon. 

• When connecting your accounts, Philips and Amazon independently adopt technical measures to validate your identity. Philips shares account identifiers, but does not share your account credentials, including name or email address, with Amazon. 

• We also do not collect, process or share any voice information with Amazon. If you enable DRS, Philips will allow you to share your shaver’s information with Amazon (shaver’s serial number and model), and daily aggregated CleanPod Fluid usage) so that Amazon can place automatic Philips Shaver Cleaning Cartridges orders for you.

•  You can at any time pause, change or cancel any order via Amazon. You understand that your shaver information amounts to personal data. You also understand that Amazon provides its own services to you and by providing consent, you instruct us to share your personal data with Amazon. Amazon may process your personal data in countries outside of your country of residence which may not provide adequate protection to personal data. You can revoke your consent at any time by disabling the Skill. Please read Amazon’s Privacy Notice and Terms of Use for further information. 

If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/internationaltransfers/adequacy/index_en.htm).

For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data. You may obtain a copy of these measures by following the link above or by contacting us here.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

 

Master service Providers

These providers deliver specific services for Master such ascalculating heart-age, providing coaching (only for apps that use coaching).

 

 

 

Payment

These providers handle financial data in relation to online purchases, your program fee.

Please note that:

• Where we rely on consent to collect and/or process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before your withdrawal. 

• When we process your personal data based on a legal obligation to which we are subject, including when you interact with us to exercise any of your rights, we consider the processing to be lawful in accordance with Article 6.1.(c) of Regulation (EU) 2016/679.

•  Where we rely on performance of a contract to process your personal data for purposes of the Services, we may not be able to provide the Services if we do not receive your information. 

We will only process your data for Philips’ legitimate interests when we’ve concluded that the processing will not outweigh your privacy rights and interests.

• If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, our Services anymore. 

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.

While the Services are not directed to children, as defined under applicable law, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests. If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us here. If we become aware that a child has provided us with personal data, we will delete his/her data from our files.

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice,

we will also update the date at the top of this Privacy Notice.

We encourage you to review regularly the latest version of this Privacy Notice. The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.