Responsibilities: Chief of Operations, Order to Cash Excellence, Procurement, Global Services, Quality and Regulatory
Sophie Bechu joined Philips as Executive Vice President and Chief of Operations in September 2016.
Sophie has extensive experience in operations, service delivery, procurement, supply chain, quality, engineering and strategic outsourcing. She has international experience working in Europe, Hong Kong, India and the USA.
She leads Philips’ improvement in our operational excellence and drives our Order to Cash (O2C) initiative as the operational backbone of the company. This covers everything from the way the company receives a customer order, to producing the goods or services, to delivery, invoicing, collecting payments and offering a global, consistent service experience to customers.
Sophie joins from IBM where she worked for more than 30 years and where she was most recently Vice President, Strategic Outsourcing, North America Delivery. In her former role she was responsible for the IT services delivery for the company’s clients in North America and this portfolio included Healthcare and Life Sciences businesses in the USA. Her key responsibilities included customer satisfaction, compliance and service level.
Sophie holds a degree in Engineering from the Ecole Superieure d’Electricite, Paris, France.