We are firmly focused on understanding customer needs to create a connected healthcare system that is more personal, accessible and sustainable.
We innovate with purpose, based on the voice of the customer, to deliver an exceptional experience. Our goal is a world where technology meets the real, everyday needs of people.
- Shez Partovi MD, Chief Innovation & Strategy Officer
Whatever the innovation challenge, people are at the heart of our process. We listen to their experiences and needs and understand their daily routines. We stay curious, ask questions and reflect on how we can best apply our thinking, our ideas and our experience to their problems and requirements. This enables us to create solutions – combinations of devices systems software and services – that are integrated in people's daily lives and in the workflows of healthcare professionals.
Our very best work is done with others. We actively seek out impactful innovation partnerships with suppliers and customers across the health ecosystem, including tech partners, start-ups, medical centers and government agencies. These enduring relationships are critical to our approach. By relying on each other’s contributions, challenging ideas, and sharing our unique perspectives, we can push boundaries and co-create powerful solutions that make a difference.
In doing so, we help advance our collective journey to deliver on the Quadruple Aim better health outcomes, a better experience for patients and staff, and lower cost of care – wherever care is being delivered.
Every day, we see how digital technology is enabling the transformation of healthcare. With our roadmap into the future of health technology, we are uniquely placed to deliver powerful solutions that address our customers’ evolving needs and strengthen the connection between patients and providers.
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