One major healthcare institution that has seized the telehealth opportunity is the US Department of Veterans Affairs (VA), now operating the largest telehealth programme in the country. Last year, more than 700,000 veterans participated in telehealth services through the VA.
Men and women from urban Houston to rural Idaho received check-ups and counselling from desktops, tablets and smartphones; diagnostic metrics were delivered through secure, high-speed internet; 300 providers were connected through 67 VA hospitals and clinics, offering 50 clinical specialties, from dermatology to intensive care. Instead of travelling three hours to visit their care providers, these veterans are travelling an average of 15 minutes and the care is receiving high marks. Veterans gave these telehealth services satisfaction scores ranging from 88-93%.
Those statistics may be about to spike. Veterans all over the country may soon be conducting their medical appointments virtually with telehealth technologies, in venues they find almost as familiar as the home itself - local posts of the Veterans of Foreign Wars and the American Legion.
Other healthcare systems boarding the Telehealth Express include Westchester Medical Center Health in New York’s Hudson Valley, which is using telepsychiatry to reduced missed patient appointments by 30%, as well as providing access to behavioural health services for students in rural Delaware County through Margaretville Hospital. Emory Healthcare in Atlanta has saved more than $4.6 million by reducing stays and re-admissions among rural Georgia intensive care patients.
Avera eCARE’s virtual hospital reaches across 16 states and nearly 400 communities, serves 13% of the nation’s critical access hospitals, and partners with hospitals, clinics, schools, long-term care communities and correctional facilities. Finally, Northwell Health is using telehealth for behavioural health and stroke care. It recently expanded the programme by partnering with LiveOnNY to use their tele-intensive care unit to support organ donations, increasing organ referrals by about 121%, timeliness by 9.5% and donations by 33.9%. Each of these organizations has deployed telehealth strategies that reduced cost while increasing effectiveness and efficiency.
So if telehealth is such an obvious solution to the problem of healthcare access, why has it not been adopted as readily as the railroads were in the 1800s? There remain multiple barriers.
First, the financial case. Insurance reimbursement models are built around physical visits. When reimbursement policies begin to assume that telehealth visits are “real” medical appointments, adoption will increase. This financial incentive is crucial. After all, the engine driving the completion of the transcontinental railroad was the discovery of gold in America’s West.
Second, a robust broadband infrastructure necessary to convey great volumes of data is not universal. Some US regions are wired “hotter” than others, a disparity that favours cities over rural areas.
Third, some of the cost savings inherent in telehealth technologies must accrue to the patients - not just providers and hospitals - to incentivize patient preference.
Fourth, there is a need for standardization of information formats so that data collected via one telehealth system in San Diego can be compared or integrated with data collected in another in Charleston.
Finally, we wait for healthcare regulation, which is managed state by state, to catch up to the geographically agnostic technology of telehealth. There is no reason why the VA’s recent super-state telehealth rule could not be extended beyond the government sector.
We have the technology, the data, and the adaptive intelligence tools to make sense of the data, to help reduce cost and improve patient outcomes. With the statistics and proof that telehealth works, what is holding us back? What can or should be done to advance it? While telehealth may not be the whole answer to the challenge of access, it will help lay the tracks.
Ultimately, it will take patients, providers, payers, government and non-profits to align with the idea that healthcare should be more seamless, more preventive, and in this case, more virtual. We all have a role to play in getting this train to its destination. The engine is primed. It's time to get aboard.
This blog was originally published on the website of the World Economic Forum