How can technology help to reach the goals of the Quadruple Aim? What distinguishes great telehealth programs from average ones? Who are the key players that need to work together within a hospital to create successful virtual care programs that impact the entire patient journey?

These are some of the questions that Carla Kriwet, Chief Business Leader Connected Care & Health Informatics at Philips, was asked by Becker’s Hospital Review editor Molly Gamble during a recent interview. Carla shared insights and lessons learned from global tele-ICU programs. She also gave her view on where hospitals can expect to see the biggest growth and impact from smart devices and health informatics technologies within their health systems. 

Healthcare organizations are transitioning from traditional fee-for-service models to value-based care, where the focus is squarely on outcomes, both clinical and financial. The most impactful tele-ICU programs and virtual care concepts can help hospitals to improve the quality of care, while also helping to decrease the workload for nurses and doctors. But while these technologies show great promise, challenges in introducing and adopting them do exist, especially when it comes to leveraging them across the full hospital enterprise.