Ready to learn how our services can benefit your organization?
Empower your clinical staff to deliver an improved patient experience
Philips Clinical Professional Services (CPS) are compassionate professionals just like you. We get it. We get that it can be a daunting challenge for hospitals to achieve clinical excellence while facing a barrage of change, uncertainty and pressure. That’s why we act as partners to drive process improvement and behavioral change across key areas of clinical practice. Our teams engage with your teams clinician-to-clinician and peer-to-peer at the unit level. Together, we help you transform care and achieve the Quadruple Aim.
I would like to congratulate you [the Philips team] and express my highest regard for the fantastic presentation. [It conveyed] how vital this topic is from the caregiver’s view.
Philips customer, alarm management
Achieve clinical optimization in key practice areas with services that encourage healing environments and optimize workflows
Healing environment / NICU development
- Philips Wee Care™ Assessment
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What is the current status of your NICU’s family-centered developmental care?
• Our team of experienced NICU consultants performs a three-day on-site assessment using our validated in-depth Wee Care assessment tool developed from evidence-based research and industry standards of care. The tool utilizes the framework of the seven core measures of family-centered developmental care from Philips Neonatal Integrative Developmental Care Model.
• This assessment identifies strengths and gaps in family-centered developmental care, and promotes standardization of clinical practices to achieve optimal development and improved outcomes for preterm and critically-ill infants.
Wee Care Assessment brochure
- Wee Care® Healing Environment
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Does your NICU team need assistance in quality initiatives and staff education to create a healing environment supporting family-centered developmental care?
• The Wee Care Healing Environment Program builds on the results of the Wee Care Assessment. It’s based on evidence-based best practices in family-centered developmental care integrating clinically relevant research. Its focus is on the healing environment including preadmission, NICU design, acoustics, lighting and sensory development, as well as application to the seven core measures of the Neonatal Integrative Developmental Care Model.
• A multidisciplinary approach is utilized in a three-day event to determine desired future state through designing Plan Do Study Act (PDSA) improvement projects. Staff education, champion support, and follow up assessments are essential elements of the program.Wee Care Healing Environment brochure
- Preemie for a Day
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Does your team need strategies to foster family-centered developmental care? How can you better support preemie development?
• Preemie for a Day is a popular, interactive, multi-sensory training program that contrasts the experience of a neonate in a traditional NICU environment to that of a neonate in a developmentally supportive NICU. Practice areas include admissions, positioning and handling, feeding and family/staff partnerships.
• This course addresses the seven core measures of the Neonatal Integrative Developmental Care Model and is designed for the multidisciplinary team working in the NICU environment. Participants not only learn and discuss ways to improve the care and outcomes for their tiniest patients, but also actually experience the reasons for approaching care in a developmentally supportive manner.Preemie for A Day brochure
Clinical optimization
- Alarm management
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Is clinical alarm fatigue steering your organization away from the quadruple aim? Is your organization meeting the element of performance for the national patient safety goal of improving the safety of clinical alarm systems?
• Our alarm management services deliver end-to-end alarm solutions to help make sure your staff, processes and technology all work in harmony to respond to clinical alarms and steer your organization back to the quadruple aim.
• These services will help you achieve your alarm management goals through an assessment, analysis, design and execution methodology.Alarms TDS brochure
5 Facts about Alarm Fatigue brochure
Alarms Management brochure
Alarms Assessment PIC iX brochure
- ICU wellness
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Is your ICU a high acuity, high-stress environment? Our ICU Wellness Assessment and Service may be beneficial.
• The Philips ICU Wellness Assessment focuses on evidence-based clinical best practices by assessing your adult and pediatric ICU environments. This offering aims to provide you with the tools and resources for an effective ICU focused on family and patient-centric practices.
• The service includes documenting a baseline for ICU environment, identifying waste and gaps in operations and workflow, suggesting necessary changes and deep-diving into identified challenges.ICU Brochure
PICU Brochure
- Telemetry services
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Are you using telemetry to improve patient flow and reduce length of stay?
• Our telemetry services offer a holistic assessment to align with people, process, and technology. With proven change management techniques, our telemetry services help drive adoption, improve outcomes and achieve an optimal state.
• Each service provides documentation of the baseline workflow with gap and opportunity identification, while the various tiers offer a more comprehensive analysis, including recommendations, next steps, quick wins, and support for measuring and monitoring intervention success.Philips Telemetry Wellness brochure
Quantifiable results; real-world applications
94%+
8 hours+
9,622+
Our methodology for clinical improvement
The CPS program follows a straightforward, proven approach to drive change that is collaborative, measurable and sustainable.
Meet your CPS Team
Laura Morr, MAS, BSN, RN
Director of CPSPatient safety and improvement are two passions of this 30+ years nursing veteran. Laura has spent 17 years as a bedside nurse in Neuro/Trauma Critical Care and is a born educator and leader, guiding her team in designing professional services that focus on clinical outcomes and transformation.
Lauren Rodriguez, MSN, RN, CCRN-K
Clinical Improvement Thought Leader – Workflow OptimizationLauren has 20 years of experience as the proposer, promoter, and implementer of strong, safe clinical processes locally, region, and nationwide. She uses evidence-based practice and change management to influence the care of acutely/critically ill patients in adult and pediatric populations. As a result, Lauren continuosly improves patient outcomes in safety, quality, and efficiency of care.
Jessica Johnson MSN, RN
Clinical Improvement Thought Leader – Workflow OptimizationJessica embraces clinical optimization using industry best practices and clinical insight. She is an RN with expertise in critical care nursing and informatics. Jessica is a certified Kaizen leader and has a proven track record in healthcare process improvement and change management.
Dave Conder, MSNI, MSDS, BSN, RN, CTT+
Clinical Improvement Thought Leader – Data and Program ManagementDave is an experienced leader in healthcare, with a strong focus on optimizing hospital workflows and enhancing efficiency across various healthcare domains. With over a decade of clinical experience as a registered nurse, specializing in data science and healthcare analytics, Dave has a unique blend of expertise that has allowed for innovative solutions. Dave’s comprehensive skill set encompasses Lean Six Sigma and Kaizen methodologies, effecting change and driving clinical transformation, with a commitment to increased efficiency and optimization of workflow design. Dave is a dedicated leader in the healthcare data and program management arena, relentlessly pursuing innovations that lead to measurable outcomes.
Dr. Christine Perez, PhD, RN, CEIM
Clinical Improvement Thought Leader – NICUChristine identifies gaps in the NICU and develops clinical services to improve the overall quality of care through education and change management. She has 27+ years of RN experience in the pediatric and neonatal space as a travel nurse, Nurse Educator and in leadership roles. An internationally known speaker, she lectures frequently on a wide range of neonatal topics.
Suzanne Nugent, RSN, RN, CTT+
Clinical Improvement Delivery Consultant - NICUSuzanne is a RN with 14+ years in a Level III NICU. She delivers NICU educational programs and is the “Preemie for a Day” lead. Suzanne has worked as an advocate for patients and an educator for other healthcare professionals.
Kyle Karajankovich MS, RN-BC, CEN
Clinical Improvement Thought Leader – Alarm ManagementKyle’s clinical acumen, along with informatics and quality improvement experience uniquely positions him to address the national patient safety goal of alarm management. He has a passion for developing holistic alarm management solutions that position health systems closer to the quadruple aim.
Dr. Kristi Reguin-Hartman, DNP, APRN, ACNS-BC
Clinical Transformation Manager – Enterprise Monitoring as a ServiceKristi has more than 20 years of experience in healthcare with over 10 years as an Advanced Practice Nurse. Her expertise in technology implementation, product management and clinical education drives her focus on streamlining workflows and optimizing results through data-driven approaches. Kristi approaches all projects with a mindset of ‘improve processes to improve outcomes’. She is a specialist in several evidence-based practice methodologies. Kristi advocates for nursing at the state and national levels.
Thomas Cooper, BSN, RN, CompTIA CTT+
Clinical Improvement Delivery Consultant – Workflow & Alarm OptimizationTom brings 10+ years of clinical experience in intensive care, consulting, and education. He has worked with several top healthcare systems across the country to improve workflows, implement best practice, and initiate sustainable change. Tom encourages team collaboration, approaches each project individually, and is dedicated to enhancing both staff and patient experiences.
Donna Lannes, RN
Clinical Improvement Delivery Consultant – Workflow & Alarm OptimizationAfter 20 years as a Level III NICU nurse as well as numerous roles in the hospital, she has developed a passion to encourage optimization of current technology to increase staff satisfaction and improve patient safety. In 2012, she affected positive change working with the Virginia Legislator to pass a joint resolution, HB 1075, SB 201. It requires hospitals to educate overdose patients and provide families follow-up care, treatment, and services upon discharge. She brings tenacity and an understanding of the challenges hospitals are facing and supports change in process to improve lives.
Robin McKee, MS, RN
Clinical Improvement Delivery Consultant – Workflow & Alarm OptimizationRobin has a passion for clinical and technical excellence. Her 30+ years’ experience at the bedside, as an educator, EMR informaticist, and in clinical/technical sales roles, provides a unique, 360° view of optimizing patient care and patient outcomes. Robin is a firm believer in enabling tools that aid, rather than hinder, a nurse’s ability to make sound clinical decisions, and removing barriers to the workflows surrounding those technologies.
