FAQ

I am a Philips employee and use my Philips computer

 

I cannot log on to the Philips Portal while connected to the Philips network or VPN

To access the Philips Portal, browse to the URL https://pww-portal.philips.com/. You should be authenticated automatically. If prompted, you will need to enter your email address and Windows password.
If additional help is needed, please contact IT via One IT Help.

 

I cannot log on to the Philips Portal while connected to the Internet
To access the Philips Portal, browse to the URL http://www.philips.com/portal and click login. When prompted, you will need to enter your A-OK username (your @philips.com email address) and your four digit A-OK PIN code.

 
I cannot log on to the Philips Portal while connected to the Internet
I cannot log on to the Philips Portal while connected to the Internet

Occasionally, you also might be asked for your twelve digit PUK code. This is an extra security measurement to avoid misuse of your account.
Your username, PIN and PUK code have been send to you when your account was created.

If additional help is needed, please contact IT via One IT Help.

 

The login button does not work

The Philips Portal supports Internet Explorer 10 and newer. In case you use Internet Explorer 9, switch off compatibility mode (click here for instructions).

 

The systems keeps asking for my PUK code

A-OK is very secure, but there are a few circumstances where it needs additional assurance that you are really you. The PUK code (only known to you) is one of the mechanisms A-OK uses to get that assurance. On specific occasions, e.g. by using a different PC, coming from a different country, multiple logon attempts in a short timeframe or by using a different browser, the PUK will be asked for additional authentication.

There can also be a technical reason why a PUK is required more often:

 

- The checkbox ‘This is a trusted device (e.g., a company PC) Bind my A-OK logon to this device.’ is not checked

- The cookies on your device are deleted

- Your device does not allow cookies to be stored, e.g. when using InPrivate browsing

If additional help is needed, please contact IT via One IT Help

 

I do not remember my A-OK Username

You’re A-OK username is the same as your email address. If more help is needed, please contact IT via One IT Help. They will help you to retrieve your A-OK username.

 

I do not remember my A-OK PIN code

Fill in your A-OK username and click on the “forgot your PIN” link. Now click the button “Proceed to PUK” and enter your twelve digit PUK code. Or request a one-time pin (OTP) via email or SMS (these options are only available if your email address or mobile phone number have been provided as part of your A-OK account).

 
I cannot log on to the Philips Portal while connected to the Internet
I cannot log on to the Philips Portal while connected to the Internet

I do not remember my PUK code

Please contact IT via One IT Help. They will help you to retrieve your PUK code.

 

I do not see the application I need in the Philips Portal

Click on the pencil icon of the Application Launcher and select Edit. A new window appears from which you can select additional icons.

 

 
I cannot log on to the Philips Portal while connected to the Internet
I cannot log on to the Philips Portal while connected to the Internet

If you need more help, please contact IT via One IT Help. They will help you to get access to the required application.

 

I am a Philips employee and use a kiosk PC

 

I cannot log on to the Philips Portal
To access the Philips Portal, start Internet Explorer. The Philips Portal logon page should appear. If not, browse to the URL http://www.philips.com/portal and click login. When prompted, you will need to enter your A-OK username and your four digit A-OK PIN code.

Occasionally, you also might be asked for your twelve digit PUK code. This is an extra security measurement to avoid misuse of your account.
Your username, PIN and PUK code have been send to you when your account was created.
If additional help is needed, please contact IT support.

 

The systems keeps asking for my PUK code

A-OK is very secure, but there are a few circumstances where it needs additional assurance that you are really you. The PUK code (only known to you) is one of the mechanisms A-OK uses to get that assurance. On specific occasions, e.g. by using a different PC, coming from a different country, multiple logon attempts in a short timeframe or by using a different browser, the PUK will be asked for additional authentication.

 

If additional help is needed, please contact IT support.

 

I do not remember my A-OK Username

Please contact IT support. They will help you to retrieve your A-OK username.

 

I do not remember my A-OK PIN code

Fill in your A-OK username and click on the “forgot your PIN” link. Now click the button “Proceed to PUK” and enter your twelve digit PUK code.

 

In the next screen you can set a new PIN

 

I do not remember my PUK code
Please contact IT support. They will help you to retrieve your PUK code.

 

I do not see the application I need

Click on the pencil icon of the Application Launcher and select Edit. A new window appears from which you can select additional icons.

 

If you need more help, please contact IT support. They will help you to get access to the required application.

 

The Time Off or Pay slip data is not correct
Contact your PPSC via “Ask HR”.

 

I am a supplier to Philips

 

I cannot log on to the Philips Portal
To access the Philips Portal, browse to the URL http://www.philips.com/portal and click login. When prompted, you will need to enter your A-OK username (partner..@philips.com) and your four digit A-OK PIN code.

Occasionally, you also might be asked for your twelve digit PUK code. This is an extra security measurement to avoid misuse of your account.
Your username, PIN and PUK code have been send to you when your account was created.
If additional help is needed, please contact PH.supplyworld@philips.com

 

The login button does not work

The Philips Portal supports Internet Explorer 10 and newer. In case you use Internet Explorer 9, switch off compatibility mode (click here for instructions).

In case you use another browser, you may bypass the login page and browse to https://www-portal.philips.com/. This is not recommended, because you might miss crucial information!

 

The systems keeps asking for my PUK code

A-OK is very secure, but there are a few circumstances where it needs additional assurance that you are really you. The PUK code (only known to you) is one of the mechanisms A-OK uses to get that assurance. On specific occasions, e.g. by using a different PC, coming from a different country, multiple logon attempts in a short timeframe or by using a different browser, the PUK will be asked for additional authentication.

There can also be a technical reason why a PUK is required more often:

 

- The checkbox ‘This is a trusted device (e.g., a company PC) Bind my A-OK logon to this device.’ is not checked

- The cookies on your device are deleted

- Your device does not allow cookies to be stored, e.g. when using InPrivate browsing

 

If additional help is needed, please contact PH.supplyworld@philips.com

 

I do not remember my A-OK Username

Please contact PH.supplyworld@philips.com. They will help you to retrieve your A-OK username.

 

I do not remember my A-OK PIN code

Fill in your A-OK username (partner..@philips.com) and click on the “forgot your PIN” link. Now you can proceed with your twelve digit PUK code or you can request a one-time PIN by email.

 

I do not remember my PUK code

Please contact PH.supplyworld@philips.com. They will help you to retrieve your PUK code.

 

I do not see the required application I need in the Philips Portal

If you don’t see the icon of the application you need to access (e.g. SCAR, GSRS, Nocturne or SNC), please contact your Philips contact person. He or she will arrange access for you.

 

I cannot log on to an application in the Philips Portal

Make sure the credentials you enter or have stored in the Philips Portal are correct. If the issue still exist, please contact PH.supplyworld@philips.com. They will help you solving the issue.

 

How can I map / store my application credentials?

When you are logged on to the Philips Portal, please click on the “pencil” icon as shown below. Select “Edit” and a new window will pop up. You can now enter or change your application username and password.

 

 

I do not remember my application Credentials

If you do not remember your application credentials, please contact PH.SUPPLYWORLD@PHILIPS.COM. Include the following information in your mail:

1: Full name

2: E-Mail address

3: Name of the application