Occasionally, you also might be asked for your twelve digit PUK code. This is an extra security measurement to avoid misuse of your account.
Your username, PIN and PUK code have been send to you when your account was created.
If additional help is needed, please contact IT via One IT Help.
The login button does not work
The Philips Portal supports Internet Explorer 10 and newer. In case you use Internet Explorer 9, switch off compatibility mode (click here for instructions).
The systems keeps asking for my PUK code
A-OK is very secure, but there are a few circumstances where it needs additional assurance that you are really you. The PUK code (only known to you) is one of the mechanisms A-OK uses to get that assurance. On specific occasions, e.g. by using a different PC, coming from a different country, multiple logon attempts in a short timeframe or by using a different browser, the PUK will be asked for additional authentication.
There can also be a technical reason why a PUK is required more often:
- The checkbox ‘This is a trusted device (e.g., a company PC) Bind my A-OK logon to this device.’ is not checked
- The cookies on your device are deleted
- Your device does not allow cookies to be stored, e.g. when using InPrivate browsing
If additional help is needed, please contact IT via One IT Help
I do not remember my A-OK Username
You’re A-OK username is the same as your email address. If more help is needed, please contact IT via One IT Help. They will help you to retrieve your A-OK username.
I do not remember my A-OK PIN code
Fill in your A-OK username and click on the “forgot your PIN” link. Now click the button “Proceed to PUK” and enter your twelve digit PUK code. Or request a one-time pin (OTP) via email or SMS (these options are only available if your email address or mobile phone number have been provided as part of your A-OK account).