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The Philips IGT Learning app
Privacy Notice

 

This Privacy Notice was last updated on Sept 12th, 2024.

The Philips IGT Learning app V1.0 (the “App”) provides you with information about Philips IGT innovations. This App provides quick access to “How do I” videos, documents, clinical cases, and links to support you in using IGT systems and tools.  

The purpose of this Privacy Notice is to help you understand our privacy practices when you use the App, including what information and personal data we collect, why we collect it, and what we do with it, as well as your individual rights. This Privacy Notice applies to personal data collected or processed by the App, which is controlled by Philips Medical Systems Nederland B.V. or any of its affiliates or subsidiaries (”Philips”, “our”, “we” or “us”).

What personal data do we collect and for which purposes?

We receive or collect information and personal data, as described in detail below, when we provide our Services, including when you access, download, and/or install the App. We may use this personal data to perform the Services requested by you or as a contractual necessity, to operate, provide, improve, customize, support, and market our App based on our legitimate interest, or your consent. If you do not want us to collect and process your personal data, you may not be able to use the App. 

 

  • When you use the App

    In order to use all functions of the App, you do not need to register. However, we still process certain information about you when you access the app. Consequently, we automatically receive certain information about your mobile device and App usage. The following information is collected and stored without your intervention:

    Device details : Details of the device like name of the device, manufacturer, OS name, OS version

    Unique IDs : Firebase Installation ID, Crashlytics Installation UUID, Adobe anonymized Visitor ID

    The data listed is processed for the purpose of ensuring a smooth connection to the App, convenient use of the App and to evaluate the system's security and stability. We process this data using Firebase Crashlytics, a service of Google LLC. Crashlytics transmits certain technical information to us concerning your device and your App installation if your App crashes. The data is stored only temporarily at one of the Google Cloud Platform locations or Google data center locations, to process NDK crashes for 90 days after you uninstall the App. We also process limited data about your device using Branch Metrics Inc. to facilitate your use of the App, which data is stored in the United States according to the Branch privacy policy, here Branch Metrics, Inc. Legal Center.

    Please note that we process this personal data based on our legitimate interest, in accordance with Article 6.1(f) of Regulation (EU) 2016/679. Our legitimate interest lies in recognizing errors in our App, examining them, and remedying them, and thus being able to offer our App in its contractually specified form.

  • Push notifications

    Depending on your notification choices, we might process your personal data to provide you with personalized services. We do so by sending you push notifications and/or in-app messages in connection with our services. You can decide to enable the push notifications by changing the settings in the App. If you decide to do so, the following information will be collected and stored:


    Device details : Details of the device like name, model and brand of the device and Operating System version
    App details : App version, the app that was used to install your app (such as Play Store)
    Unique IDs : Firebase Installation ID
    Consents : Consents provided for the notification settings 

    The data listed is processed for the purpose of providing you with personalized service (push notifications). We process this data using Firebase Cloud Messaging, a service of Google LLC. Firebase Cloud Messaging. The data is stored at one of the Google Cloud Platform locations or Google data center locations for 270 days after you uninstall the app.

    Please note that we only process personal data related to push notifications after you have provided consent to such processing, in accordance with Article 6.1(a) of Regulation (EU) 2016/679. You can consent to this processing, when launching the App for the first time, or, by changing your settings in the App. You can also disable push notifications in the App at any time and revoke your consent.

  • Analytics

    Depending on your analytics choices, we might process your personal data for the purpose of analytics. We use analytics data to perform analytics on the products and/or services we offer. You can decide to enable analytics by changing the settings in the App. If you decide to do so, the following information will be collected and stored:

    Device details : Details of the device like name of the device, manufacturer, OS name, OS version, mobile dimensions, Geolocation information
    Unique IDs : Adobe anonymized Visitor ID
    Information related to the App usage : Page names or URLs of web pages, Time-based data
    Consents : Consents provided for the analytics 

    The data listed is processed for the purpose of evaluating the App usage, compiling reports on the app’s activities within the App for us, and providing other services relating to the use of the App. We process this information using Adobe Analytics. Adobe maintains three data processing locations. These data processing locations currently reside in the United States, Ireland, and Japan. The data processed by Adobe Analytics is stored for 25 months after you uninstall the app. After this period, Adobe Analytics only stores aggregated statistics.

    Please note that we only process personal data related to analytics after you have provided consent to such processing, in accordance with Article 6.1(a) of Regulation (EU) 2016/679. You can consent to this processing, when launching the App for the first time, or, by changing your settings in the App. You can also change your analytics settings in the App at any time and revoke your consent. 

  • Reviews and rating the App

    If you write a review or rate the App on the app stores, we may process such information to respond to your comments and questions, understand how you feel when using the App, get familiar with your general perception of the App and our brand, and use these insights to improve the App and/or our products and services. We can only see your app store username, ratings, comments and any other detail you decide to share with us or make publicly available. Unless you require us to do so, we do not link this information to your account credentials or any other information we hold from you. When you require customer support, we may use your data to follow-up on your case and guide you through our customer support process.

    Please note that we consider the processing of your ratings and review data to be based on our legitimate interest, in accordance with Article 6.1(f) of Regulation (EU) 2016/679.

Who Will Receive Your Personal Data?

Your data may be shared with other Philips affiliates who are part of the Philips Group. Only people (within Philips) who have a need to know the information will have access to the information. Philips may disclose your personal data to third party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law. 

Affiliates 

We may share your data with other Philips entities that are part of the Philips Group.  For instance, some Philips entities may help us manage the app infrastructure or manage your inquiries. Only people that strictly require access to fulfil their jobs will process your data.

Service providers

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.

We may share your personal data with the following service providers:

  • IT and cloud providers. These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the app or provide the Services.
     

Philips requires its service providers to provide an adequate level of protection for your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data. 

Other third parties 

Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them. 

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.

Cross-border transfer
 

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the App, you acknowledge the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data. 

If you are in the EEA, your personal data may be transferred to our affiliates, service providers or third parties in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards.
 
For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data. You may obtain a copy of these measures by following the link above or by contacting us here.

How Will Your Personal Data Be Stored and Safeguarded

We use organizational, technical and physical measures to protect your personal data, taking into account the nature of the personal data and the processing as well as the potential threats posed. We are constantly working to improve on these measures to help keep your personal data secure
 

Permissions 

  • Files – The app requires access to the mobile device's Storage to save Files that the app uses to operate (e.g., manuals, graphics, media files, or other large program assets). If you delete the app, the Files will be deleted from your mobile device.

 

How Long do we keep your data?

We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the app and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). 

Your Privacy Rights 

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us here. ( Privacy questions and feedback | Philips

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. 

Where we process your data to provide our services based on our terms, we may not be able to provide the services if we do not process your data. Where we rely on our legitimate interests, we ensure that the processing does not outweigh your privacy rights and interests. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before your withdrawal.

We will do our best to address your request in time and free of charge. In certain cases, we may ask you to verify your identity before acting on your request.  Of course, if you are not happy with how we have handled your request, you can make a complaint to the supervisory authority competent for your country or region.

Special Information for Parents

While Philips IGT Learning app V1.0 is not generally targeted at children under the age of 13, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. If a parent or guardian becomes aware that his or her child who is under the age of 13 has provided us with his or her personal data, please contact us here. If we become aware that a child under the age of 13 has provided us with personal data, we will delete such data from our files. 

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