S: Throughout my 10 years in Philips, I have come to identify Philips by one word - Collaboration. It is especially relevant in SRC and Respironics, where we look at respiratory, neurological, ENT, cardiology and even psychiatry aspects. Our machines can collect over 30 parameters of health data, so it is important that we can pull knowledge from different specialities and train physicians to use the machines to their best potential.
We are constantly looking at how we can help handle the diagnostic ability of the medical community in each market. In India, Australia and China, we’ve set up sleep centres in partnership with specialists. We are looking at starting up more experience centres in Singapore as well. In Malaysia, we collaborated with the University of Malaya and kicked-off training courses for sleep, to teach the medical fraternity and increase the number of sleep technologists there. We also plan to start HST (Home sleep testing services) In Indonesia.
K: On my side, one of the things of priority as well is reaching out to Pulmonary Rehabilitation centres. Our team at Philips is reaching out to see how we can support them, and also heighten awareness of such centres for patients who need these services but do not know about them.
S: Internally, there are 6 of us in Singapore for SRC, 15 for the ASEAN region in total. It's a small team so we share ideas frequently.
K: Our team is very hands on. If you suggest an idea, we say: okay let’s do it!
S: It’s not just within our team. An example is the experience centre. We shared our plans with our colleagues from the Personal Health division and they said hey, we could integrate our air purifiers into this space to enhance the environment for our consumers! We went with that idea. Now, when physicians view our experience centres, they get to know of other Philips devices and recommend them to their patients to provide them with an all-rounded solution. That's how teamwork creates better solutions.