So in 2012, I joined Philips' Customer Service Team as a Field Service Engineer responsible for CT Scan and other diagnostic imaging devices. I've been with Philips for five years now, and I can say for sure that I've grown, not just in job titles, but in my professional skills too.
Career-wise, I've come a long way since my field working days. First of all, I learned the ropes of troubleshooting imaging devices and eventually became a Senior Service Engineer back in 2014. Thereafter, I looked into improving my communication, management, and customer-relationship skills, and that helped me land my current role as a Technical Support Specialist last 2016. I now manage my own team of Field Service Engineers.
Not just a job but a serving a bigger purpose: Internally and externally
More importantly, the work I do matters. This is not just because of the team that relies on me, but because of the medical professionals whom we assist, and the customers or patients whose lives we improve through the healthcare technology devices that we maintain.
Managing a team is a great responsibility. It's on me to ensure their routes and schedules are planned properly to minimize downtime. The job also challenges my decision-making and analytical skills, especially when a simple maintenance job turns out to be more complicated than we expected, and I have to assist the assigned engineer in fixing the problem.