Please find our Security Advisories here

Publication Date: 2023 September 14

Update Date: 2023 September 14

Philips is currently monitoring developments and updates related to a recently released Cisco Networks zero-day vulnerability in the remote access VPN feature its Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) (CVE-2023-20269). Successful exploitation of this vulnerability could allow unauthorized remote attackers to conduct brute force attacks against existing accounts. By accessing those accounts, the attackers can establish a clientless SSL VPN session in the breached organization's network, which can have varying repercussions depending on the victim's network configuration.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions for potential impacts from this reported vulnerability and validating actions.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Publication Date: 2023 September 1

Update Date: 2023 September 1

Philips is currently monitoring developments and updates related to a recently released Juniper Networks security bulletin concerning a critical vulnerability (CVE-2023-4481) impacting the Junos and Junos Evolved operating systems. Successful exploitation of this vulnerability could allow an attacker to cause a denial of service (DoS).

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions for potential impacts from this reported vulnerability and validating actions.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Publication Date: 2023 July 24

Update Date: 2023 July 24

Philips is currently monitoring developments and updates related to three vulnerabilities discovered in Citrix ADC and Gateway (CVE-2023-3466, CVE-2023-3467, CVE-2023-3519). Applicable products include Citrix NetScaler ADC and NetScaler Gateway.

CVE-2023-3466 references a Reflected Cross-Site Scripting (XSS) vulnerability.

CVE-2023-3467 references a Privilege Escalation to root administrator (nsroot) vulnerability.

CVE-2023-3519 references an Unauthenticated remote code execution vulnerability.

These vulnerabilities affect the following supported versions of NetScaler ADC and NetScaler Gateway:

• NetScaler ADC and NetScaler Gateway 13.1 before 13.1-49.13
• NetScaler ADC and NetScaler Gateway 13.0 before 13.0-91.13
• NetScaler ADC 13.1-FIPS before 13.1-37.159
• NetScaler ADC 12.1-FIPS before 12.1-55.297
• NetScaler ADC 12.1-NDcPP before 12.1-55.297

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions for potential impacts from this reported vulnerability and validating actions.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Note:

For customers who utilize the Philips Remote Services Network (RSN, PRS), all Philips RSN systems are protected against this vulnerability and customers are advised not to disconnect the PRS as it may impact Philips’s service teams from providing any required immediate and proactive support such as remote patching.

Publication Date: 2023 July 13

Update Date: 2023 July 13

Philips is currently monitoring developments and updates related to a vulnerability (CVE-2023-32049) within Microsoft Windows SmartScreen, an early warning system designed to protect against malicious websites used for phishing attacks or malware distribution.

This flaw was discovered internally by the Microsoft Threat Intelligence Center and a patch for this vulnerability is now available as part of Microsoft’s July security update.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Publication Date: 2023 July 12

Update Date: 2023 July 17

Philips is currently monitoring developments and updates related to a recently released Progress Software Corporation security bulletin concerning three vulnerabilities (CVE-2023-36932, CVE-2023-36933 and CVE-2023-36934) impacting the MOVEit Secure managed file transfer software. Successful exploitation of these vulnerabilities could allow an attacker to get access to sensitive information.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions for potential impacts from these reported vulnerabilities and validating actions.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 June 23

Update Date: 2023 June 23

Publication Date: 2023 June 7

Update Date: 2023 July 10

Philips is currently monitoring developments and updates related to an observed wide exploitation of a zero-day vulnerability in the MOVEit Transfer secure managed file transfer software for subsequent data theft. These vulnerabilities were announced by Progress Software Corporation and have been assigned CVE-2023-34362 and CVE-2023-35036.

According to open source information, beginning on May 27, 2023, CL0P Ransomware Gang, also known as TA505, began exploiting a previously unknown SQL injection vulnerability (CVE-2023-34362) in Progress Software's managed file transfer (MFT) solution known as MOVEit Transfer. Internet-facing MOVEit Transfer web applications were infected with a web shell named LEMURLOOT, which was then used to steal data from underlying MOVEit Transfer databases.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions for potential impacts from these reported vulnerabilities and validating actions.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 May 3

Update Date: 2023 May 10

Philips is currently monitoring developments and updates related to a vulnerability (CVE-2013-3900) within the WinVerifyTrust Signature Validation, which allows attackers to exploit the padding of a Windows Authenticode signature to gain control of a system.

Microsoft first released this vulnerability in December 2013 and has recently republished guidance and applicability of this vulnerability on modern operating systems like Windows 10 & 11.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by this vulnerability. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 April 17

Update Date: 2023 April 24

Philips is currently monitoring developments and updates related to a Microsoft Zero-Day vulnerabilityin the Windows Common Log File System (CLFS) CVE-2023-28252. This vulnerability is being actively exploited by cybercriminals to escalate privileges and deploy ransomware payloads. This vulnerability can lead an attacker to gain elevated privileges up to SYSTEM user with little effort.

Microsoft has already released a patch for this vulnerability as part of their April security update.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions utilizing Microsoft Operating Systems for potential impacts from this reported vulnerability and validating actions.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by Microsoft’s vulnerabilities. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 March 29

Update Date: 2023 April 17

Philips is currently monitoring developments and updates related to a vulnerability (CVE-2023-21701) within the Protected Extensible Authentication Protocol (PEAP), an authentication protocol used in wireless networks and Point-to-point connections. Successful exploitation of this vulnerability could allow a remote attacker to cause a denial of service condition.

Microsoft has already released a patch for this vulnerability as part of their February security update.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by this vulnerability. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 March 24

Update Date: 2023 March 24

Philips is currently monitoring developments and updates related to two vulnerabilities within TPM2.0's Module Library of Microsoft Windows Operating System (CVE-2023-1017) & (CVE-2023-1018). Successful exploitation of CVE-2023-1017 can lead to denial of service (crashing the TPM chip/process or rendering it unusable) and/or arbitrary code execution in the TPM context. Successful exploitation of CVE-2023-1018 can allow an attacker to read or access sensitive data stored in the TPM.

Microsoft has already released a patch for these vulnerabilities as part of their March security update.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions utilizing Microsoft Operating Systems for potential impacts from this reported vulnerability and validating actions.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by Microsoft’s vulnerabilities. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 March 22

Update Date: 2023 April 25

Philips is currently monitoring developments and updates related to two critical Remote Code Execution vulnerabilities (CVE-2023-21708) & (CVE-2023-23405) within the Remote Procedure Call Runtime library of Microsoft Windows Operating System. Successful exploitation of these vulnerabilities could allow a remote, unauthenticated attacker to take control of the system.

Microsoft has already released a patch for these vulnerabilities as part of their March security update.

As part of the company’s product security policy and protocols, Philips’ teams are evaluating Philips’ products and solutions utilizing Microsoft Operating Systems for potential impacts from these reported vulnerabilities and validating actions.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips’s policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by Microsoft’s vulnerabilities. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 February 15

Update Date: 2023 February 15

Philips is aware of the recent joint CISA, FBI, and HHS Cybersecurity Advisory (CSA) warning healthcare facilities of the risks associated with Ransomware attacks funding Democratic People’s Republic of Korea (DPRK) espionage activities.

Publication Date: 2023 February 06

Update Date: 2023 February 10

Philips is aware and is currently monitoring developments and updates related to the recent Ransomware attacks in Europe, exploiting a heap-overflow vulnerability (CVE-2021-21974) within the OpenSLP service found on VMware’s ESXi Hypervisors.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Philips is providing the list below to better assist our customers in identifying any Philips’ products that could be impacted by this vulnerability. To the best of our knowledge, the list is complete, and products not listed should be considered not impacted. Philips reserves the right to update the list as necessary if additional products are identified.

Publication Date: 2023 February 06

Update Date: 2023 February 09

Philips is currently monitoring developments and updates related to the recently released Apache Commons Text advisory concerning a critical vulnerability(CVE-2022-42889) impacting Apache Commons Text Library versions 1.5 through 1.9.

  
In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products. 

Publication Date: 2023 February 06

Update Date: 2023 February 06 

Philips is currently monitoring developments and updates related to the recently released Apple security update that addresses several vulnerabilities in multiple products. Successful exploitation of these vulnerabilities could allow an attacker to take control of the affected device.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.

Publication Date: 2023 January 17

Update Date: 2023 January 17 

Philips is currently monitoring developments and updates related to the recently released critical security vulnerability (CVE-2022-23529) within JSON web token, an open-source JavaScript package that is used for authentication, authorization and for securely exchanging data.

Successful exploitation of this vulnerability could allow an attacker to perform a remote code execution attack. The latest version of JSON web token (9.0.0) is recommended as it includes a fix for the above-mentioned vulnerability.

 
At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

  
Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.  

Publication Date: 2023 January 11 

Update Date: 2023 January 11 

Philips is currently monitoring developments and updates related to the recent security zero-day vulnerability released by Linux.

Linux has released security updates to address a zero-day kernel vulnerability. This vulnerability allows remote attackers to execute arbitrary code on affected installations of Linux Kernel. Authentication is not required to exploit this vulnerability, but only systems with ksmbd enabled are vulnerable.

At this time, no Philips products are known to be impacted. In accordance with Philips’ Global Security Policy, Philips continues to analyze the matter, and further information will be posted on the Philips Product Security Advisory page as appropriate.

Philips is committed to ensuring the safety, security, integrity, and regulatory compliance of our products to be deployed and to operate within Philips approved product specifications. Therefore, in accordance with Philips policy and regulatory requirements, all changes of configuration or software to Philips’ products (including operating system security updates and patches) may be implemented only in accordance with Philips product-specific, verified & validated, authorized, and communicated customer procedures or field actions.

If a product does require operating system security updates, configuration changes, or other actions to be taken by our customer or by Philips Customer Services, product-specific service documentation will be produced by Philips product teams and made available to Philips service delivery platforms such as the Philips InCenter Customer Portal.

Contract-entitled customers may use Philips InCenter and are encouraged to request Philips InCenter access and reference product-specific information posted. If customers still have questions, all customers (contract-entitled or otherwise) are encouraged to contact their local service support team or regional product service support as appropriate for up-to-date information specific to their Philips’ products.