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Philips CT Learning App Privacy Notice


This Privacy Notice was last updated on November 18th, 2022.

This Privacy Notice applies to all personal information of customers collected or used by Koninklijke Philips, N.V. or is subsidiaries (“Philips”) in connection with the use of  the Philips CT Learning app V3.0 (the “App”).


Philips believes strongly in protecting the personal information that you may share with us. We also believe it is important to inform you about how we will use any personal information that you provide, and to give you choices about how this information will be used. Therefore, we encourage you to read this Privacy Notice carefully.


When you use the App, Philips will obtain certain personal information about you. How Philips stores, uses, and otherwise processes this information is explained in this Privacy Notice. 

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Why is Your Personal Data Being Processed

You have chosen to use the Philips CT Learning app V3.0

Subject to your choices, we process your personal data for the following purpose(s):


  • Providing you personalized services. We do so by sending you push notifications and/or in-app messages in connection with our services.  We process such information to provide our services based on our terms. 

What personal information is being processed

What Personal Data is Being Processed

Depending on your notification choices, the Philips CT Learning app V3.0 processes the following information: App Version, Installation Identifier, Device Metadata (Operating System version, name, model and brand), the app that was used to install your app (such as Play Store), and your notification settings choices.

Who will receive your personal information

Who Will Receive Your Personal Data

Your data may be shared with other Philips affiliates who are part of the Philips Group. Only people (within Philips) who have a need to know the information will have access to the information. Philips may disclose your personal data to third party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law.



We may share your data with other Philips entities that are part of the Philips Group.  For instance, some Philips entities may help us manage the app infrastructure or manage your inquiries. Only people that strictly require access to fulfil their jobs will process your data.


Service providers

We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services.


We may share your personal data with the following service providers:


  • IT and cloud providers. These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the app or provide the Services.


Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.


Other third parties

Philips may also work with third parties who process your personal data for their own purposes. If Philips shares personal data with third parties that use your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before sharing your personal data. In this case, please read their privacy notices carefully as they inform about their privacy practices, including, what type of personal data they collect, how they use, process and protect them.


Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.


Cross-border transfer

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the App, you acknowledge the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.


If you are located in the EEA, your personal data may be transferred to our affiliates, service providers or third parties in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards.


For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your personal data. You may obtain a copy of these measures by following the link above or by contacting us here.

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How will your personal information be stored and safeguarded

How Will Your Personal Data Be Stored and Safeguarded

We use organizational, technical and physical measures to protect your personal data, taking into account the nature of the personal data and the processing as well as the potential threats posed. We are constantly working to improve on these measures to help keep your personal data secure.



Files – The app requires access to the mobile device's Storage to save Files that the app uses to operate (e.g., manuals, graphics, media files, or other large program assets). If you delete the app, the Files will be deleted from your mobile device. 

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How Long do we keep your data?

We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the app and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Choices and rights

Your Privacy Rights

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us here.

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing.

Where we process your data to provide our services based on our terms, we may not be able to provide the services if we do not process your data. Where we rely on our legitimate interests, we ensure that the processing does not outweigh your privacy rights and interests. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before your withdrawal.

We will do our best to address your request in time and free of charge. In certain cases, we may ask you to verify your identity before acting on your request.  Of course, if you are not happy with how we have handled your request, you can make a complaint to the supervisory authority competent for your country or region. 

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Special information for parents

Special Information for Parents

While Philips CT Learning app V3.0 is not generally targeted at children under the age of 13, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children.

If a parent or guardian becomes aware that his or her child who is under the age of 13 has provided us with his or her personal data, please contact us here. If we become aware that a child under the age of 13 has provided us with personal data, we will delete such data from our files.

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Your California Privacy Rights

Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from Philips once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this data would include a list of the categories of personal information that were shared and the names and addresses of all third parties with which we shared data in the immediately preceding calendar year. If you are a California resident and would like to make such a request, you can contact us following our privacy contact form.

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following details regarding the categories of Personal Information that we collect and process about California residents via the Product and/or the app.  For details on how we handle Personal Information pursuant to the CCPA in other contexts, please go here. Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

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Contact us

Sources of Personal Information

We collect Personal Information from:


  • Our interactions with you through the Product and/or the app.


Collection and Disclosure of Personal Information

The following list details which categories of Personal Information about California residents we plan to collect, as well as which categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months.


Categories of Personal Information

Internet or other electronic network activity information: Notification preferences, Installation Identifier.


Disclosed to Which Categories of Third Parties for Operational Bussiness Purposes: 

  • Our Philips-affiliated companies
  • Our service providers
  • Our business partners
  • Third parties in connection with corporate transactions
  • Others: for legal reasons, we may also share your data with others (such as public and governmental authorities, professional advisors)


Use of Personal Information

We use these categories of Personal Information for the purposes of operating, managing, and maintaining our business, providing our products and services, and accomplishing our business purposes and objectives, as described above under “Why is Your Personal Information Being Processed and What Personal Data Is Being Processed”


We do not sell and have not sold Personal Information in the preceding 12 months, as “sale” is defined in the CCPA.  We do not sell the Personal Information of minors under 16 years of age.


Individual Rights and Requests

If you are a California resident, you may request that we:

  • Disclose to you the following information covering the 12 months preceding your request:
  • The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
  • The specific pieces of Personal Information we collected about you;
  • The business or commercial purpose for collecting (if applicable) Personal Information about you; and
  • The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
  • Delete Personal Information we collected from you.


To make a request for the disclosures or deletion described above, please contact us at: https://www.usa.philips.com/c-e/privacy-request or (866) 309-3263.  We will verify and respond to your request as described above in “Your Choices and Rights” and consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as email address, mailing address, or telephone number in order to verify your identity and protect against fraudulent requests. If you make a deletion request, we may ask you to verify your request before we delete your Personal Information.


You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.


Authorized Agents

If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable:


  • Proof of your registration with the California Secretary of State to conduct business in California;
  • A power of attorney from the California resident pursuant to Probate Code sections 4000-4465;
  • Written permission that the California resident has authorized you to make a request on the resident’s behalf.  This permission must be signed (via physical or e-signature) by the California resident. 


If you are making a request on behalf of a California resident and have not provided us with a power of attorney from the resident pursuant to Probate Code sections 4000-4465, we may also require the resident to:


  • Provide you with a written permission signed by the resident to make the request on the resident’s behalf;
  • Verify the resident’s own identity directly with us;
  • Directly confirm with us that the resident provided you permission to submit the request. 
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Changes to This Privacy Notice

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

We encourage you to review regularly the latest version of this Privacy Notice.

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences, or consider stop using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.

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