Introduction and scope The Philips GroomTribe App (“App”) connects with connected shavers offered by Philips (“Devices”) and provides you with personalised skin analyses and styling and shaving tips, advice and other services.
This Philips GroomTribe App Privacy Notice (“App Privacy Notice”) explains how Philips processes information and personal data when you use the App and its connected Devices, and supplements the Philips Privacy Notice, which provides general information on how we process your personal data, including information not specifically covered in this App Privacy Notice.
Data controller
The data controller of your data is Philips Consumer Lifestyle B.V., with address at High Tech Campus 52, 5656 AE, Eindhoven, The Netherlands.
Why we process your data Subject to your choices, we process your personal data for the following purposes: • Creating and managing your MyPhilips Account. When utilizing the App, you have the option to either create a MyPhilips account or use the App in guest mode. If you decide to create an account, you can manually enter your personal information or use third-party login credentials. Registration with us grants you access to valuable benefits, including extended warranty coverage for your products, secure backup of your data, and the ability to easily register your product(s). For more information on how you can use your MyPhilips account, please refer to Philips Privacy Notice.
• Providing App services. In order to provide you with a personalized and comprehensive shaving experience in your Philips GroomTribe App, we process your personal data, enabling you to track your progress, shaving and skin history, and customize your experience. App features provided through the App that may process your personal data include: • Secure Cloud Storage. By logging into your account in the App, and giving your consent to data backup synchronization, we are able to securely store your skin and facial hair data, shaver device data, and any other data that you choose to upload into the App. This option helps ensure that your data is safely backed up, especially if you need to reinstall the app on another device. We understand that not all users may want to use this feature; so, it is optional for most of our in-app services. If you prefer to use the app locally, your data will remain solely within your mobile device. • Articles and shaving tips. Philips GroomTribe App aims to raise your awareness and provide you with the latest techniques and trends in shaving. For this purpose, we only process such data as is relevant to offer you tips and articles in the language you have selected in your mobile device settings. You do not need to securely store your data with us to access our in-app content; and we currently do not customize the content based on your personal data collected while using our app services. • Style Mirror. This feature enables you to preview an array of beard styles on your face, by utilizing your camera. Any data derived from your TrueDepth camera is captured and processed in real-time for immediate use. Philips does not store this information on its servers or your mobile device, nor does share it with third parties. • Guided shave and shaving history. Our Philips shaver includes a unique feature that allows you to monitor your shaving session. Using a proprietary algorithm developed and installed within your shaver device, we can sense the density of your beard and the area being shaved to maximize effectiveness while reducing skin irritations. The data from your shaving session is then transmitted via Bluetooth to the App, where you can review your skin's progress and track your shaving technique over time. To transfer your data to the App, all you need is to have your mobile device nearby! Otherwise, your data will be stored on your shaver for up to twenty shaving sessions. Once the limit is reached, the oldest session will be deleted to make room for the latest one until your mobile device reconnects to the App. We don't require you to store your data with us to use this feature. It's ultimately up to you to decide whether or not you want to securely store your progress or keep it on your mobile device. • Skin selfie Analyzer. This feature is exclusively available to premium Devices only and enables you to receive a skin diagnosis based on your selfie and questionnaire answers. Our end goal is to provide you with education, advice, and guidance throughout your skincare journey, to help you achieve optimal results while shaving. Since the information we collect could be used to make inferences about your skin health, we consider it sensitive data. Therefore, to use this feature, you need to give your approval for us to process this kind of personal data and you can decide to securely back up your data with us to have your skin diagnosis history. The skin report we generate is standardized, and we won't personalize it with any additional data processed in the App. If you choose to store your information with us, please refer to Secure Cloud Storage section above, for more information. • Providing app messaging capabilities. Maintaining a consistent shaving routine is essential for achieving great grooming results, which is why we provide you with helpful reminders to stay on track. These notifications may include updates on your shaver's performance and condition, as well as news on our latest features, shaving session and articles. For this purpose and if you grant us permission, we do process your data on our back end. Otherwise, if you prefer to use the app locally, your data will remain solely within your mobile device, and we will not process your data on our back end for providing app messaging capabilities. • Improving our apps and services. Our primary goal is to provide you with the best possible products and services. You can help us achieve this by enabling us to observe and collect data from you when you use this App and the Devices. • Analytics data. To achieve this, we collect information about how you use the App and assess its performance on your mobile device. This includes identifying and promptly resolving any issues that may arise, such as app crashes. Additionally, we analyze changes or features among different groups of users to improve interactions and user experiences. • Surveys and feedback. Occasionally, we may interact with you to gather your feedback by inviting you to participate in surveys or research projects organized by us. We may pseudonymize, combine and aggregate the above information with data collected from your usage of other Philips digital channels such as social media, websites, emails, apps and connected products, in order to draw critical insights that will enable us to improve our products and services to better meet your needs, with more personalized and effective products and services in the future.
What data we process The categories of personal data we process include: • Creating and managing your Account. If you create an account and log into the App, we process the following categories of personal data: • Contact information (such as your first name, surname and email address). If you decide to create a MyPhilips account with your social media account, the registration form will be pre-populated with the contact information provided by your social media provider. • Information about your location (such as your country, language preference); • Information about your registered product/service (such as the name of the purchased product and the date and proof of purchase). For more information on additional personal data we may collect through your MyPhilips account, please refer to the global Philips Privacy Notice.
• Providing App services. • Secure Cloud Storage. If you decide to back up your data with us, we will process and store the following categories of personal data: • Information about your shaver device (such as your shaver model, serial number, Quick Clean Pod cartridge) • Information about your Skin and Facial hair (such as information about your hair profile, color, type, Skin routine and issues) • Information about your Skin report (such as information about your Skin Redness, Dull Skin, Skin breakout, Oiliness, Eyebags, Skin Sagging, Radiance, Smoothness, Uneven skin tone, Wrinkles) • Information about your Picture (Skin Selfie picture) • Information about your app usage (such as information about your shaving session and history such as the date, frequency, duration, program state and progress, shaving motion and evaluation per zone- app settings and usage - including your consents and Philips unique identifier) • Information about your lifestyle and well-being (such as information about your routine, style preference) • Articles and shaving tips. When using our content features, we process information about your country and language. • Style Mirror. Philips does not store or process any personal data for this feature. However, this feature is facilitated through Google SDK, which may automatically collect data for its own purposes (such as pseudonymized identifier - devices IDs, performance and diagnostic data, usage data). Google's documentation states that this data is only used for analytics and will not be shared with third parties. For more information, please click here. • Guided shave and shaving history. When using our guided shave feature, we process the following categories of personal data: • Information about your shaver device (shaver session and usage data, shaving duration) • Information about your shaving history (shaving session history) • Skin selfie Analyzer. When using our Skin Selfie Analyzer feature, we process the following categories personal data: • Information about your photo (skin face selfie) • Information about your Skin Report (Skin Redness, Dull Skin, Skin breakout, Oiliness, Eyebags, Skin Sagging, Radiance, Smoothness, Uneven skin tone, Wrinkles) • Providing app messaging capabilities. To provide you with relevant notifications, we process the following category of personal data: • Information about your shaver Device (real-time shaver status, shaving session, connected shaver Device data such as battery level, overheating) • Information about the mobile device (device ID) • Improve our products and services. • Analytics. If you allow us to collect analytics, we process the following categories of personal data: • Information about your mobile device (such as anonymized visitor IDs, mobile device data including operating system, orientation, device model and/or version, mobile dimension and screen size, resolution, timestamps, IP address, instances IDs, device identifier, iOS hardware, iOS Identifier for Advertising, iOS Identifier for Vendors, Android Advertiser ID, device manufacturer, Android Hardware ID, Developer ID, Application version, amount of RAM and disk space, Central Processing Unit architecture, Language, Country, radio/network information, Carrier, Signal strength, jailbroken/rooted status of device, battery level and charging state, background state, App package name, pseudonymous app-instance identifier, Associated RSID, Installation UUID, Property) • Information about your Device (such as information about your shaver model, serial number) • App settings and usage information (such as information about your facial hair, lifestyle and wellbeing, app usage and settings - including consents and pseudonymized Philips unique identifier- shaving history). We ensure that this data is pseudonymized and does not contain any direct identifiers such as your name, email address etc. • Surveys and feedback. We collect and process the comments and feedback responses that you provide to us as well as associated information such as your mobile device ID, customer ID, OS name, version, build, hardware, carrier, Language, country, local device model, answers and comments, manufacturer, anonymized IP address, operating system.
The lawful bases we rely on to process your personal data are as follows: • Creating and managing your MyPhilips Account. We rely on the legal basis of performance of the contract, to create and manage your MyPhilips account. We may access minimal information on your mobile device in order to facilitate and enable communication with you and to provide the service you explicitly requested.
• Providing App services. • Secure Cloud Storage. To enable data backup, we rely on the legal basis of performance of the contract. However, because this feature may involve processing sensitive data, we will require your explicit consent. Please note that if you do not provide consent, you will not be able to use this feature. If you no longer want us to back up your data, you may choose to delete your account and any associated data. • Articles and shaving tips. To facilitate and enable communication with you and provide the service you explicitly requested, we access minimal information on your mobile device and rely on performance of our contract with you. • Style Mirror. Philips does not process personal data for this service. However, our provider, Google, might collect your data if you have consented to the collection of your analytical data. For more information, click here. • Guided shave and shaving history. We rely on the legal basis of performance of the contract. It's possible to use this feature without creating an account and backing up your data. However, if you choose to store your information with us, please refer to Secure Cloud Storage section above, for more information. • Skin selfie Analyzer. We rely on your explicit consent as this feature may involve processing sensitive data. We may require you to provide permission to access the camera of your mobile device and you remain always free to remove this access in your mobile device settings. If you choose to store your information with us, please refer to Secure Cloud Storage section above, for more information. • Providing app messaging capabilities. We rely on the legal basis of performance of the contract to facilitate and enable communication with you and provide the service you explicitly requested. However, any notifications associated with marketing initiatives based on your personal data will require your prior consent for marketing communication within our App. • Improving our apps and services. • Analytics data. We rely on our legitimate interest to process your data for this purpose. We ensure that in pursuing this legitimate interest, your rights and freedoms are not significantly impacted through a thorough legitimate interest balancing test. • Surveys and feedback. We rely on the legal basis of legitimate interest for conducting surveys. These surveys are instrumental in enhancing your user experience and the services we provide. We ensure that, in pursuing this legitimate interest, your rights and freedoms are not significantly impacted through a thorough legitimate interest balancing test. We rely on Cookies to enable access to your information for the aforementioned purposes and seek your express consent prior to enabling these Cookies. Please see below Chapter titled Accessing or Storing Information on Your Device. You can choose to withdraw this consent anytime in the Settings of the App. If you withdraw this consent, we will no longer collect and process additional data, but data previously collected/ processed may still be used for the purpose of product and service improvement. We rely on your express consent prior to enabling access to your information for displaying surveys and feedback forms to you in the App. You can choose to withdraw this consent anytime in the Settings of the App. If you withdraw this consent, we will no longer collect and process this data, but data previously collected/ processed may still be used for the purpose of product and service improvement. As stated above, we may pseudonymize, combine and aggregate this information with other information that we may have about you, in order to draw key insights and improve our products, services and solutions in the future. For this specific purpose, we rely on our legitimate interest. We always conduct a balancing test in order to make sure that our legitimate interest outweighs any risks to your rights and freedoms.
When required to provide our services, the app may request your permission to access your mobile device’s storage capabilities, sensors or other features. These permissions include: • Bluetooth and WiFi. The app requires WIFI connection to connect to the internet. The app also needs Bluetooth/WIFI to connect your Device(s) to the app. You can at any time block your Bluetooth connection through the settings of your mobile device. • Location. For some Device models, Android operating systems require coarse geo-graphic location to connect to the Device. iOS operating systems also require geo-location to recognize when the app and the Device are nearby. The app does not use these permissions to determine your location, nor does Philips collect your location data. You can revoke location permissions at any time in the settings of your mobile device. • Files. The app requires access to the mobile device’s files to store the language configurations and other files that the app uses to operate (e.g., graphics, media files, or other large program assets). If you delete the app, the data will be deleted from your mobile device. • Photos and Media. If you add a picture to your profile, the app requires permission to access your mobile device's camera or photo gallery. Android operating systems may request permission for videos; however, the app will only use the permission to allow you to upload your picture. • Other. In some cases, your operating system may request permissions that your mobile device needs for technical reasons, but that are not controlled or used by Philips. We will not collect any data associated with such permissions unless required to provide our services in accordance with this Notice.
When required to provide our services and subject to this App Privacy Notice, we may access information from your device, or store certain information on your device. In order to this we may use various technologies such as cookies, tags, pixels, SDKs or similar technologies, which we collectively refer to as ‘Cookies’ hereafter. • Required Cookies. In some cases, access/ storage of information on your device is essential to provide the App services to you. In such cases, we do not need your prior consent to enable the access or storage. • Security and Authentication. We use functional Cookies for security, authentication, session management and service-related purposes. These Cookies help us verify your identity, protect your account and provide our services. • Cookies required to provide the Service explicitly requested by you. When essential to provide our services, (e.g., to ensure that we provide App content relevant to your country of residence, and in your preferred language; or to make sure that the content fits your mobile device screen) we may need to process information from your mobile device including your IP address, type of mobile internet browser, operating system, SIM card carrier information, session and usage data, or service-related performance data. • Other Cookies. We use Cookies for analytics and product improvement purposes. These Cookies read information and personal data from your mobile device and your app usage and interaction data, and are subject to your prior consent.
This Privacy Notice forms part of, and must be read in conjunction with, the global Philips Privacy Notice, which we encourage you to read. The global Philips privacy notice is an integral component of this document and provides additional information on the categories of third parties with whom we may share your personal data, the measures we implement to protect your personal data, international data transfers and the safeguards in place, your privacy rights under applicable data protection laws, how to contact the relevant Data Protection Officer, or lodge a complaint, and relevant information specific to certain jurisdictions.
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