Looking ahead to the future, Roland sees tech becoming more digital and artificial intelligence playing a much bigger role. He believes we have to watch out for complexity limitations though, as evidenced by the last example. “Essentially, as systems become more complex, it will be harder to find people who can deal with all of those complexities. Then you will suddenly get a lot of people with expertise in only small parts of a larger machine. That drives up costs and impacts the standard of healthcare. We aim to address the quadruple aim with better healthcare outcomes against lower costs, while improving patient and staff experience. That means that we have to stay conscious of how we’re developing and driving technological advancements, like AI. Chief Technology Officer Henk van Houten elaborates on this very point - the possibilities and limitations of AI and why AI and deep clinical knowledge need to go hand in hand in healthcare.
Yet, Roland believes Philips is on the right path by focusing on solving the big problems. “It’s a matter of balancing commercial and business questions with the ethical, human impacts and choosing to do things because it’s better for the world. Because in the end, we operate in an environment where our work has an impact on the most important stakeholder of all: people.”