I spend much of my time listening to imaging leaders around the world describe their challenges, and it can be a humbling experience. Imaging departments have arguably the most challenging jobs in healthcare. Nearly every department relies on them, patients and clinicians expect their services at speed, and there’s increasing pressure from administrators and executives to deliver better, faster, cheaper, for more patients.
Not long ago, technology suppliers like Philips could largely avoid acknowledging these “imaging management” challenges. As long as our equipment demonstrated compelling advances in image quality, we felt we were providing the value our customers needed. But these days, technology innovation for its own sake is not enough. Purely transactional business practices are no longer sufficient, appropriate, or satisfying to either party. As one hospital leader in Sweden commented, neither health systems nor industry can move fast enough individually to meet the current demand in healthcare. If we are to succeed, we must work together.