Philips seamlessly enables point-of-care connectivity to DispatchHealth, allowing Mercy Care members to get the needed help quickly and easily upon pressing the Philips Lifeline personal alert button. Once contact is initiated, trained care specialists will provide access to care needed with Philips protocol services, including connecting the member to the DispatchHealth support center, who can then send a fully-equipped medical team to provide quality medical care for a wide range of common to complex injuries and illnesses. The pilot program activates convenient, on-demand care in the home—with Dispatch Health providing emergency medicine, primary care and palliative care—at one-tenth of the medical cost of the average emergency room visit.
“We have been at the center of care circles for over 40 years, serving over 7 million seniors and their caregivers through a network of more than 2,500 hospitals, home health agencies, non-clinical home care, and senior living communities. Working with DispatchHealth, we’re able to leverage this network to provide seniors in Arizona with a medical team who is at-the-ready to deliver the right interventions at the right time, within the comfort of their home,” said Rip Martin, General Manager of Philips Aging & Caregiving. “By meeting patients where they are, we not only improve the patient experience, and support confident and safe independent living, but we also decrease burdensome costs for the overall healthcare system.”
The results of the pilot program, including overall cost and utilization of DispatchHealth services as initiated through Philips Lifeline, are expected in spring 2019. Philips, Mercy Care and DispatchHealth recently presented the details of the pilot program at the HIMSS Global Conference & Exhibition in Orlando, FL, in a session titled, “Redefining Healthcare Delivery to Offer On-Demand Care at Reduced Costs.” A recording of the session is available here.
 Healthcare Cost and Utilization Project Facts and Figures 2008. Statistics on Hospital-Based Care in the United States. Agency for Healthcare Research and Quality (AHRQ). http://www.hcup-us.ahrq.gov/reports/factsandfigures/2008/section1_TOC.jsp.
 McIlvennan, Colleen K et al. “Hospital readmissions reduction program” Circulation vol. 131,20 (2015): 1796-803.