Patients’ top priorities were to get through the scan as quickly as possible and to minimize exposure to harmful radiation and contrast agents. While most patient respondents expressed feelings of being well taken care of, respected and informed, many also cited feelings of nervousness, uncertainty and powerlessness during the process. Other highlights of Philips’ Patient Experience in Imaging Study that patients rated as important or very important include:
- Communication – Patients expressed the desire to be well-informed throughout their imaging procedure. Timeliness of scheduling and communication of results were top concerns for patients with key areas being: minimal wait time to get procedure scheduled (61%); and minimal wait time to receive results (58%).
- Safety and comfort – Imaging patients sought safety and well-being throughout the imaging process and valued speed and comfort during the procedure itself. Patients wanted to complete the procedure quickly and efficiently and to obtain an effective scan with minimal dose.
- Trust and confidence – The need to trust their referring doctor and imaging staff to get the appropriate scan was preeminent among patients: 71% indicated that trust in their referring doctor was important or very important; and 67% wanted the “right image the first time” to reduce the need for repeat scans.
“Our unique patient-centric research highlights the critical significance of human factors in healthcare and further guides our innovation and vision across our portfolio of patient-centered imaging solutions,” said Kees Wesdorp, Business Leader for Diagnostic Imaging. “It’s clear that our ability to help improve patient safety through appropriate radiation dose management, reducing rescans and increasing comfort through ergonomically designed scan equipment, is very important to patients when they undergo imaging procedures. By better understanding patient needs, we can support our customers in achieving the Triple Aim and addressing the priorities of reducing cost, achieving a timely and confident diagnosis, and improving the patient experience by minimizing anxiety across the imaging ecosystem.”
The Patient Experience in Imaging Study was conducted in the summer of 2017 by Kantar TNS, in the Netherlands per order of Philips. The double-blind study assessed patient impressions across the imaging experience, from referral through diagnosis or follow up.