One such example is the pilot program Philips ran with Banner Health called eIAC (Intensive Ambulatory Care) that sought to connect chronically ill patients who were able to walk around to their care providers remotely and prevent them from making emergency trips to the hospital.
The pilot program focused on the most complex and highest cost patients to rethink the delivery mechanism and utilize technology in a way it hadn’t before. Design was, of course a key part of this re-engineering. The Philips Design team configured the system together with the staff on the ground ensuring that a user and service centered design system was created.
Dr. Hargobind Khurana, senior medical director of Health Management, Banner commented on the success of the pilot: “The results of our at-home telehealth pilot with Philips were dramatic and indicative of the exponential success such a program could have by engaging patients in their own care and building a strong support system around them.”
Connected hospital to home solutions such as ‘telehealth’ are opening up choices for patients and providers. Sean Hughes explains: “With $3.27 trillion to be spent on healthcare in the US alone in 2015*, there is a compelling economic drive to reinvent the industry. Patient owned data, innovative care practice, connectivity is enabling rapid change and forcing innovation into the system and we’re committed to shaping the future; a future which is about preventing and predicting health problems rather than just treating people when they get sick.”