Recently, we had the pleasure of hosting a group of industry analysts in Cambridge, Massachusetts. Discussions focused on the emerging healthcare system’s needs and how technology can enable better outcomes. This is where the Quadruple Aim will guide us. For those not familiar with the term, it’s the goal of enhancing the patient experience, improving health outcomes, lowering the cost of care (better productivity), and improving the care provider experience.
It has become a cliché to state that technology is reshaping industries. But in the case of healthcare, it is also the other way around. Consumers are taking a more proactive role in managing their own health. As such, the industry is having to pivot to meet those needs. Consumers want omni-channel experiences with rich personalized content. Experiences that are seamless and, in most cases, with instant gratification. Waiting weeks for appointments, being handed off from one medical discipline to the other with gaps in the journey, and minimal engagement, is no longer acceptable. Engaged patients are willing to share more, as they are keen for their health tools and content to be relevant and the experience to be continuously improving. Those who openly share their health data are also happier with the care they receive, with 74% rating their engagements as excellent or very good as seen in the latest Future Health Index that was published earlier this week. An upside is that with sharing more data, we’re not only helping ourselves but also others. It means that care providers can implement better practices gleaned from information, making diagnoses more precise and treatment more personal.
That said, it’s not just patients demanding change, health professionals also are. When you consider issues such as staff shortages and burnout, a clear overhaul is needed. New professional experiences that truly augment the experts, whether radiologists, cardiologists, surgeons or nurses, are gaining ground. Our Illumeo workspace supporting radiologists in reading medical images or use of Augmented Reality for minimally invasive procedures are just two examples where clinically intelligent software augments the skills of clinicians.
From a business perspective, healthcare providers are adjusting business models to reflect changing reimbursement. Leading healthcare delivery networks increasingly apply lean methodologies, analytics and smart workflow systems to reduce variance and optimize scarce resources.