Predictive Maintenance
Making maintenance more predictable, minimizing unplanned downtime
Minimizing downtime
Critical medical equipment such as MRIs and CTs are incredibly complex, serve very specific health needs and are expensive to operate, and repairing them is costly. With healthcare providers already facing immense and growing financial pressures, there is a need to get more from medical equipment and achieve zero downtime – avoiding delays to patient treatment and additional costs.
Customer-focused service delivery
The Philips Remote Service solution provides reactive and proactive support and can be set up and running within 24 hours, ensuring remote service engineers can perform essential maintenance remotely. Issues can be identified before they impact care delivery –- with 30% of customers’ cases resolved remotely, supporting an overall first-time right ratio of 80%. Philips Remote Service constantly monitors system health remotely and its smart algorithms generate an alert if a potential future system issue is detected. The service engineer can then register the case in the system and forward it to the remote support team. It provides customer-focused service delivery, enabling engineers to prevent downtime by diagnosing problems with customer devices at an early stage.
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