For virtual care to endure in the long term, at scale, healthcare leaders need to be convinced that virtual care can lead to improved clinical outcomes, and that the return on investment is worthwhile.
Fortunately, there’s a wealth of data available about the former that’s increasingly hard to refute. For example, a recent systematic review of telehealth meta-analyses  from the last decade across cardiovascular disease, dermatology, endocrinology, neurology, nephrology, obstetrics, ophthalmology, psychiatry and psychology, pulmonary, and multidisciplinary care showed that for all disciplines, virtual care across a range of modalities was as effective, if not more effective, than traditional care.
A recent survey of healthcare executives  also revealed that most leaders believe telemedicine has already transformed the standard of care for stroke, and that behavioral health, neurology, primary care, and cardiology are poised to transform next.
When it comes to the financial return on investment, this is harder to quantify, as it’ll be heavily determined by how healthcare payment models evolve and how they differ across markets. At Philips, we’re working to secure alignment and cooperation between all parties in the wider healthcare ecosystem – healthcare professionals, the general population, payers, regulators, and the private sector – so we can collectively seek out and experiment with innovative virtual care payment approaches, sharing the risk together.
In tandem, we’re working closely with providers to help them optimize their data collections, so they can clearly demonstrate the value that their virtual care services deliver. For example, using HealthSuite digital platform, we’re helping them measure:
- Whether virtual visits are translating into better management of complex chronic conditions
- Whether they’re having a preventive effect, and thereby decreasing unnecessary utilization
- Whether patients and staff are providing good feedback on their virtual care experiences
All of these things will help set them up for success with virtual care under a value-based model.