Philips embraces a customer-centric approach, which means that the customer is at the heart of every initiative taken from creation to execution. Customer centric thinking is the basis of all excellence and quality programs in Philips.
The programs and initiatives are firmly anchored in the strategy and execution of every business, through many common initiatives like the Black Belt program, the improvement team competition, 6 sigma and lean programs. Philips businesses differ, so each of them also has specific initiatives to improve their products and processes.
Speed and Teamwork lie at the heart of every improvement initiative. Each and every individual within Philips knows that only by fully cooperating and working together will we be able to perfect our business processes. That's why we focus on: working more smartly and reducing the cycle-time of processes; working in teams and learning from the best practices of others.
Philips strongly supports benchmarking as an instrument for learning and sharing. Building on the approach of Open Innovation Philips invites other companies to exchange good practices to create mutual advantages.