Making a difference where healthcare is most needed
We set specific targets for improving lives in underserved communities to help ensure we make a positive and tangible impact where healthcare is most needed. While there’s no one definition of ‘underserved,’ we use World Health Organization metrics to determine where global healthcare needs are highest. Using these metrics, we have identified 89 countries as underserved, as well as additional underserved regions. These have relatively higher incidences of infectious disease, higher probability of people dying from noncommunicable disease (like heart disease or kidney disease), lower service capacity and access, and higher maternal, newborn and child mortality.
Because significant health barriers still exist within countries and regions not identified as underserved, we additionally consider social determinants of health to help identify community-level access to care needs. Examples of social determinants of health include income, housing, employment status, clean air and toxin-free environments, education and educational opportunities, working conditions and occupation, racial segregation, transportation availability, access to healthy food and early access to healthcare.