The rise of Integrated Delivery Networks
The drive for efficiency is already leading to consolidation and the growth of Integrated Delivery Networks (IDNs). These are stakeholder groups, such as hospitals, doctors’ offices, homecare providers and payers, that work collaboratively to ensure a more coordinated patient journey. At the same time, a new generation of tech-savvy patients has emerged, who are more than capable of tracking and piloting their own health and wellness. This new breed of healthcare consumer will expect the same convenience in their healthcare experiences that they already get in other aspects of their life, such as their banking or on-line purchasing. In control of their own health data, they will expect to share decision making with healthcare professionals rather than simply ‘doing what the doctor says’. To address these expectations, we already see retailers such as WalMart, CVS, Walgreens, BestBuy and tech companies like Apple, Amazon, Google and Microsoft getting into healthcare.
However, improving population health outcomes and reducing costs is not enough. The so-called ‘quadruple aim of healthcare’ also calls for improvement of both the patient and the care professional experience. Studies show that patients who have a better experience of care generally have better health outcomes, and healthcare providers that offer a better staff experience benefit from higher quality, lower burn-out rates and lower staff turnover ratios. Philips’ Ambient Experience solutions for radiology departments and its family-friendly Neonatal Intensive Care Unit (NICU) solutions are good examples of how all four elements of the quadruple aim can come together in an integrated solution.