"When my mother had a stroke, my father called me saying she couldn’t talk anymore or move her arm. It was late in the evening and my father said he would wait until the next day to go to the hospital. I almost screamed through the phone telling them they had to go now. On top of this all, the GP was not certain whether she should go to the hospital or not. In the end, they drove to the hospital themselves. She had not been triaged by an EMS and therefore not put into the ‘fast track’ when she arrived at the hospital. They had to wait until an emergency department nurse triaged them and called the ED physician. He then notified the stroke team, when he suspected a stroke and several hours had already been lost."