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Transforming healthcare
experiences

Exploring the impact of digital health technology on healthcare professionals and patients

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The Future Health Index 2019 explores the impact of digital health technology on healthcare professionals and patients. This latest report is based on a survey of 15,000 individuals and more than 3,100 healthcare professionals across 15 countries. Now in its fourth year, the Future Health Index examines the role of technology in the health system, to provide actionable insights to drive the transformation towards value-based care.

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Theme 1: Engaged and digitally enhanced healthcare professionals

Healthcare professionals who use digital health records (DHRs) in their practice report that technology has a positive impact on:

69% of healthcare professionals who use digital health records report positive impact on quality of care provided

Quality of care provided

Quality of care provided

64% of healthcare professionals who use digital health records report positive impact on satisfaction for healthcare professionals

Satisfaction for healthcare professionals

Satisfaction for healthcare professionals

59% of healthcare professionals who use digital health records report positive impact on patient outcomes

Outcomes for patients

Outcomes for patients

Healthcare professionals also report that their own experience has been positively impacted over the past five years from data-related updates, such as:
Access to patient's medical history - logo
Access to patients' full medical history
Access to patients' full medical history 57%
Access to patient's medical history - logo
Patients having access to their own health data
Patients having access to their own health data 44%
Access to patient's medical history - logo
Ability to harness big data
Ability to harness big data 39%
Access to patient's medical history - logo
Medical-grade health trackers
Medical-grade health trackers 37%
Access to patient's medical history - logo
Digital health technology or mobile health apps
Digital health technology or mobilehealth apps 33%

> Download the full report to discover more insights
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Theme 2: Empowered patients – access to data, more control

Patients are more collaborative with healthcare professionals when they have ownership of their health data

Individuals with access to their digital health record

84% of the general population with access to their digital health record (DHR) say they want their healthcare professional to have access too

Individuals who do not have access to their digital health record 

64% of individuals who do not have access to their DHR, or don't know if they have access, want their healthcare professional to have this access

Those with access to their DHR report better personal experiences in healthcare and better quality of care available to them than those who do not have access.

Percentage who rate their personal experience of the care they receive as good, very good or excellent
Percentage who rate their personal experience of the care they receive as good, very good or excellent
Those who have access to their DHR
Those without access
82% for those who have access to their digital health record
66% for those without access to their digital health record
Those who have access to their DHR
Those without access
Percentage who rate the quality of care available to them in their country as good, very good or excellent
Percentage who rate the quality of care available to them in their country as good, very good or excellent
80% for those who have access to their digital health record
64% for those without access to their digital health record
Those who have access to their DHR
Those without access

> Download the full report to discover more insights

Theme 3: Learning from forerunners

China and Saudi Arabia are consistent forerunners when it comes to adoption and use of all new technologies. Some other emerging markets, including India and Russia, are also excelling in specific areas.

Percentage of healthcare professionals who currently use any digital health technology or mobile health apps:

Percentage of healthcare professionals who currently use any digital health technology or mobile health apps in fifteen countries
Percentage of healthcare professionals who currently use any digital health technology or mobile health apps in fifteen countries
Country average 78%
  • France 79%
    UK 72%
  • Netherlands 86%
    Germany 64%
  • Poland 77%
    Italy 88%
  • Russia 81%
    US 76%
  • Brazil 75%
    Saudi Arabia 85%
  • India 88%
    South Africa 48%
  • China 94%
    Singapore 82%
  • Australia 76%

    Emerging countries are leading the way for AI in healthcare

    When it comes to public perceptions of AI, the general population in Russia, China and Saudi Arabia are among the most likely to associate more accurate diagnosis with the use of AI in healthcare.

    Artificial intelligence in healthcare
    Percentage of the general population that associates more accurate diagnosis with the use of AI in healthcare:

    Russia  

    Russia 42%

    China

    China 39%

    Saudi Arabia

    Saudi Arabia 36%

    15-country average

    Country average 30%

    > Download the full report to discover more insights

    Technology continues to evolve and this will, in turn, be a driver of continuous transformation in health systems around the world. As the challenges and needs evolve from country to country, healthcare professionals and patients must be willing to adapt as they adopt new technologies, learning and adjusting as they go.

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    The Future Health Index is comissioned by Philips

    The 2019 study comprises original research via a survey of more than 3,100 healthcare professionals and over 15,000 individuals that represent the adult general population across 15 countries: Australia, Brazil, China, France, Germany, India, Italy, the Netherlands, Russia, Saudi Arabia, Singapore, South Africa, Poland, United Kingdom and the United States of America.

    See the full methodology and list of sources

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