Other factors are important as well. In fact, the cues that patients get from their care team – whether within the hospital or from their individual caregivers can really impact the experience overall. Communication and comfort are critical components for both patients and care providers.
I believe that redesigning the patient journey could make a big difference. Let me explain what I mean. What if the patient can start to prepare already at home for the scan, whether it’s for an MRI, or a CT or Nuclear Medicine scan, each of which have their own procedures that are often unfamiliar to the patient. Patients, especially children (and their parents!), should know what to expect in order to reduce any fears.
Many hospitals already provide online information about what to expect during the various procedures and how to best prepare. But with current technology we are able to do more, via interactive services that give clear instructions and guidance on how patients can prepare -- for instance via an easy-to-use app.
Also, during the imaging itself, I think we can do better in coaching the patient real time to provide comfort and guidance and improve results.